Shipping policy

Shipping & Handling
Order Confirmation
As soon as you place your order you shall receive an order confirmation e-mail from us to confirm that we have received your order in our system and pre-authorised your credit card for the purchase.

If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment
We process the charges to your credit card immedietely, custom orders take 8 to 12 weeks to complete from the date of your order.

You will receive tracking information (if applicable) when your order is ready to be shipped to the e-mail address you provided when checking out.

If you do not receive tracking information from us, feel free to follow up with us at hello@fluidfloatcabins.com

Deliveries are sent during normal business hours, Monday to Friday and can take between 12 to 16 weeks to receive, pending on your location.

Purchases made on weekends and public holidays will be processed on the next business day.

We send all large items via trucking company with tracking and signature upon delivery. This ensures your item is safe and secure from us to you.

All orders require a signature upon delivery. We can send some orders ATL (authority to leave) upon request however Fluid Float is not liable for any lost or stolen items if you opt for ATL.

Free Shipping
Selected products advertised with free shipping applies to metro city delivery areas only. Additional charges may apply to deliveries outside major city metro areas based on the delivery location postcode.

Areas That We Cannot Deliver To
Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. If our freight partners can't deliver to your address we will reach out to you via email or phone with 5 business days of your order to discuss options.

Deliveries to some areas may not be displayed accurately on our website. We may request an additional delivery fee to cover freight costs.

We also must have a physical address to deliver your items to. We cannot deliver items to a PO Box or Parcel Locker.

Home Delivery Areas
If you'd like your item delivered to your home address, please ensure you're within the postcodes listed on this list. If your home address is not on the list, please contact our support team before ordering to ensure we can deliver your items to you. 

Heavy Items
To be able to give you the best possible shipping price all products with weights over 25kg will require you to assist the driver with off-loading. If you are unable to assist please let us know as we would need to include a Tail Lift for the delivery, this does have an additional cost .

International Orders
Most of our products are made specifically for the North American market and to North American Standards, therefore, we recommend you check with your local authorities that the product is suitable before ordering.

We will happily ship our products to international customers. Due to the variety of product dimensions, we will provide an up to date shipping price quote for you upon request. Simply send a quotation request to hello@fluidfloatcabins.com

Should you wish to proceed after receiving a quotation we'll prepare an order for immediate payment through our ultra secure online payment gateway.

Delayed Delivery 
It is important to note that the estimated delivery date provided can change due to unforeseen circumstances, like pandemics, traffic, time constraints or time critical freight getting preference. 

Although it can be very frustrating waiting for an item to arrive after it's estimated delivery date, we cannot offer any refunds or replacements until the freight company has deemed the item as lost in transit. 

If the freight company deems your items as being lost in transit then we will send a replacement item out at no extra cost to you.

Redelivery Fees And Authority To Leave
If you are not home to accept your order, a card will be left advising next steps for re-delivery, there may be additional charges involved for this, especially for heavy items. If you opt for an authority to leave please note that once the freight has been delivered, the freight company or Fluid Float cannot be held responsible if the freight goes missing from your property.